think-city-service-and-warranty-manual.pdf

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THINK City
SERVICE AND
WARRANTY
MANUAL
Service and Warranty Manual
This manual is the property of THINK NORTH AMERICA, INC.
(THINK NA). Reproduction by any means, electronically or
mechanically, in whole or part, is not permitted without written
authorization from THINK NA.
Specifications, descriptions, references to official codes/
regulations, technical data and illustrations in this manual are
correct information at the time of printing. Product design and
product development are an ongoing process, and THINK may
change the product or contents of this manual without notice
and without incurring any liability or responsibility as a result.
Nothing in this manual will release the owner/user of a THINK
City vehicle of his or her responsibility for sensible use of
the vehicle, and to follow road traffic laws and regulations,
including other laws and regulations related to THINK City’s
intended use.
THINK City is manufactured by:
THINK NORTH AMERICA, INC.
3221 Magnum Drive
Elkhart, Indiana 46516
www.thinkev.com
Symbols
Indicates a situation in which serious bodily injury or death
could result if the warning is ignored.
Indicates a situation in which bodily injury or damage to your
vehicle, or both, could result if the caution is ignored.
NOTE:
Provides useful supporting information and sometimes
suggests how to make better use of your vehicle.
To the New Vehicle Owner
Your satisfaction is very important to us. If you have questions
or concerns with your vehicle, we suggest you follow these
steps:
1. Contact your Service Advisor at your authorized service
point.
2. If the inquiry or concern remains unresolved, contact the
Service Manager.
3. If the inquiry or concern still cannot be resolved, please
contact the THINK Customer Assistance Center at
THINK NA Customer Assistance Center, 1-855-MYTHINK
(698-4465).
THINK NA thanks you for buying the THINK CITY.
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Service and Warranty Manual
Table of Contents
How Do I Get Warranty Service? ............................................. 1-3
Introduction .................................................................................... 1-3
Important Information You Should Know ......................... 1-3
Know When Your Warranty Begins ....................................... 1-3
Who Pays for Warranty Repairs? ...........................................1-4
Check Your Vehicle .......................................................................1-4
Maintain Your Vehicle Properly .............................................1-4
Do Warranties Apply in Other Countries? ..........................1-4
New Vehicle Limited Warranty ...............................................1-4
Basic Coverage ................................................................................ 1-5
Traction Battery Coverage ........................................................ 1-5
Powertrain Coverage ................................................................... 1-5
Surface Coating Coverage .......................................................... 1-5
Chassis Corrosion Coverage .....................................................1-6
Coverage on Genuine THINK Spare Parts
and Accessories .............................................................................1-6
Remedies Under Limited Warranties ..................................1-6
Production Changes.....................................................................1-6
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Transfer of Limited Warranty..................................................1-6
What Is Not Covered? ...................................................................1-6
Damage Caused by Use and/or the Environment ............ 1-7
Damage Caused by Improper Maintenance...................... 1-7
Maintenance/Wear ....................................................................... 1-7
Other Items and Conditions Which Will Cause Exclusion
from Applicable Limited Warranty Coverage ..................1-8
Specific Items and Conditions Which Will Cause
Exclusion from Applicable Limited Warranty
Coverage on the Traction Battery ..........................................1-8
Tire Warranty ..................................................................................1-8
How Do I Handle Emergency Repairs? ................................1-8
Use of Exchange Parts in Warranty Repairs ......................1-8
State Warranty Enforcement/
State Lemon Laws ..........................................................................1-9
Routine Maintenance ................................................................1-10
Do It Yourself ..................................................................................1-11
THINK City — Service ................................................................. 1-12
Service and Warranty Manual
How Do I Get Warranty Service?
When you need warranty repairs, you may take your vehicle to
any THINK NA authorized service point.
Introduction
THINK City is covered by an extensive warranty plan in
addition to laws regulating consumer purchases. Both the
dealership and THINK NA stand behind this warranty and the
quality of the vehicle.
The new vehicle warranty is conditional on normal use of
the vehicle as was intended. It is also conditional on following
the instructions in the
User Manual
and that the periodic
maintenance is performed as recommended by THINK NA.
This booklet explains in detail the warranty coverage that
applies to your vehicle. It also lists the periodic maintenance
recommendations. Proper maintenance and logging of type
and dates of service provides you and future owners with proof
of routine service check-ups. This manual should always be
presented to your dealer whenever the work done is covered
under warranty. It is also recommended to have this manual
with you for regular service check-ups.
If the vehicle is sold, this manual should be given to the new
owner.
The
Service and Warranty Manual
is a very important document
and it is the vehicle owner’s responsibility to see that the
instructions are followed.
Important Information You Should Know
THINK City was produced using high-quality parts and requires
minimal maintenance. Periodic maintenance or service is an
investment in helping to keep your vehicle more dependable,
reliable and in good running condition for a longer period of
time. This will also help to keep the selling price or trade-in
value of the vehicle as high as possible.
We recommend that you use only genuine THINK NA spare
parts and an authorized THINK NA workshop to have repairs
done to your vehicle. An authorized THINK NA workshop has
personnel with the competency, specialized equipment and
service manuals to repair your electric vehicle. This will also
ensure that parts used are of the same high quality as those
originally used.
In order for the warranties to be in effect, it is important
to follow the recommendations given in the
User Manual,
Battery Manual
and in the
Service and Warranty Manual,
and
that scheduled maintenance is performed at the specified
intervals.
It is the vehicle owner’s responsibility to see that the
instructions in the
Service and Warranty Manual
are followed.
This also applies to others who may use the vehicle or take it in
for service or other maintenance.
Know When Your Warranty Begins
Your warranty start date is the day the first retail owner takes
delivery of the new vehicle, or the day it is first put into service
(for example, as a demonstrator), whichever occurs first.
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Service and Warranty Manual
Who Pays For Warranty Repairs?
You will not be charged for repairs made during the warranty
periods under the New Vehicle Limited Warranty. However,
some states may require a tax on all or a portion of warranty
repairs. Where state law allows, the tax must be paid by you, the
owner of the vehicle.
Sometimes THINK NA may offer a good-will adjustment
program to pay all or part of the cost of certain repairs beyond
the terms of the applicable warranty. Check with the THINK
NA Customer Assistance Center to learn whether any such
program is applicable to your vehicle.
Check Your Vehicle
We check vehicles carefully at the assembly plant and we use
our best efforts to correct any damage to paint, body panels,
upholstery or other appearance items. But occasionally
something may slip past us, and a customer may find that a
vehicle was damaged before he or she took delivery. If you see
any damage when you receive your vehicle, notify THINK NA
immediately.
Maintain Your Vehicle Properly
This manual contains information on scheduled maintenance
required for your vehicle. Proper maintenance guards against
major repair expenses resulting from neglect or inadequate
maintenance. It is your responsibility to make sure that all
of the scheduled maintenance is performed and that the
materials used meet applicable engineering specifications.
Failure to perform scheduled maintenance as specified
may invalidate warranty coverage on parts affected by the
lack of maintenance. Make sure that receipts for completed
maintenance work are retained with the vehicle and
confirmation of maintenance work is always kept. THINK NA
will not deny warranty coverage solely for the lack of receipts.
Do Warranties Apply In Other Countries?
The New Vehicle Limited Warranty described in this booklet
only applies to vehicles:
• originally sold or leased in the United States and
• originally registered/licensed in the United States and
• being operated in the United States.
New Vehicle Limited Warranty
Your New Vehicle Limited Warranty gives you specific legal
rights. The New Vehicle Limited Warranty is the only express
warranty applicable to your vehicle. THINK NA does not
assume, nor authorize anyone to assume for it, any other
obligation or liability in connection with your vehicle or this
warranty.
THINK NA is not responsible for time that you may lose, for
any inconvenience you might be caused, for the loss of your
transportation, or for any other incidental or consequential
damages you may have.
You may have some implied warranties. For example, you may
have an implied warranty of merchantability (that the vehicle
is reasonably fit for the general purpose for which it was sold)
or an implied warranty of fitness for a particular purpose (that
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