Delta_BCSkills_E-mailing.pdf

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DELTA
Business
Communication
Skills
Series
editors
Susan
Lowe and Louise
Pile
ErmaiLing
Louise
Pil"e
"rt-*-!dFxiill@
MffifuKA
PUBLISHINC
Nw$wwwxw---
DELIIA
Publishing
39
Alexandra
Road
Addlestone
Surrey I(T1
5
2PQ
llnited
I(ingdom
@
DELTA
I'ublishing 2004
All rights
rescrved. No
reproduction,
copy
or
transmission of this publication
may
be
made
without written
permission from the publishers
or
in
accordance
with
the provisions
of the
Copyright, Designs and Patents
Act
I
98 8.
or
under
the terms
of
any licence
permitting
copying
issued
by the
Copyright
Lioensing
Agency, 90
Tottenham Court
Road,
London
W1P
9HE.
PHOTOCOPIABLE
Pages
56-58
may
be
photocopied
for
use
in
class
but
may
not
be sold
or
distributed
separately or included
in any
other publication lbr
sale
or
distribution.
First published
2004
Critically
read by
Anne
Lar,r,s
and
Sarah
Baldy{iihnapfel
Edited by
Catriona Watson-Brown
Designed by Caroline
Johnston
Illustrations
and cover design
by Peter
Bushell
Picture
research
by
Emma
Bree
Printed
by
Halstan
&
Co,
Amersham
lrc to
a
cknowle
dg
ement
s
P
Cover:
DigitalVision
Page
1
3:
DigitalVision
Page
20: Brand
X/Alamy
Page 27
:
Imagesource/AIam5,
Page
36:
DigitalVision
Page
12:
DigitalVision
Page
44: Photodisc/Creatas
Page
49:DigitalVision
ISRN
Book
1-900783-81-9
cD
1-900783-87-8
65
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$mtroduction
DLLTA
Brrsine.s.s
Cornrnurticatiorr
S/<i11s
is a
ncw
series
which
uses a
lezrrner-centred
approach to
develop kcy
communication
and
ltrnguerge
skills
essential
for today's
intcrnational
busincss
environment.
The
scries
is clesigned
for learncrs of
business
English
at
pre-intermcdiate
trnd
intermediatc
levcl,
either pre-scnricc or in-senrice,
and
it
can
be
uscd
cither in
the classroom
or:
for seif-study
Ireatures
of the
scries
includc:
o
Indir,,idual
Needs
analysis
and
journal
Learning
o
Helplul
o
o
o
o
a
a
o
Art
arencss-raising activities
Ertensirrc
personalizcd
exercises
Tips
for
cfl'ective
performance
in
busincss
suggestions
lbr
language study
Regular:
language reference and
rerriert
sections
Photocopiableresources
An intcgrated
audio
CD
Full transcripts
and ttnswcr
ke5z
Eenailirrylaims
to hclp you to
derreiop
the shills and language
),ou need
to nrrite effectivc
business
c-mails
in
English. E-rnuilitul
consists
oI
six
corc
units,
each
containing:
o
Context
-
to
raise
alvelreness
ol'
thc
skills and
issues
invoh,ccl
ir-r
e
ach
stage
of
thc
e-mail
nrriting
proccss,
and to
inlroducc
dil'I'ercnt strategies
1br
clcvcloping
these
skills
a
Presentation
ancl
Practice
-
of
core
langua'rge
(vocabulary,
grammar
and
phrases)
lir-rl<ed
to
thesc
skills
o
Tips
(cultural
or
languetge
related)
for e-mzriling
efl'ectlvely
r
Consolidation
-
to
allow
you to apply
what
you
have
learned to
Srour
own
r'r'ork
o
-
uselll
vocabulary
and
phrases
related to each
unit
o
Review
study
suggestions
and
further
practice
(ideal
lbr
l-romeworh/self-study)
The
book
also
contains:
situation
Reference
o
o
a
a
o
H*re;
tca
H$**
thls
Needs
analysis.
This cncourages you to consider
what
5rsLl
need
to
focus on
in
order
to
gct
the most
out of
the book and
1rps1
learning.
Learning
iournal.
This
provides
the
opportunity
to reflect and personalize
what
you
have
studicd
in
the book.
Resources
section.
This
pror,ides
additional material
such
as
checklists,
photocopiable
framcnrorl<s
and
additional
activities.
Answer
key.
This includes
suggestcd
answers and
is
designed
to enablc
yclu
to
work
eitl-rer
alone or
r,r.ith a
teacher.
Transcripts.
These
detail the
content
ol'
thc
accompanying
CD.
I
h**k
Step
Step
2
Start
by
rrrrorking
through
the
Needs
analysis
(page
5).
This
vr,,iil
help you
to:
o
considcr the e-mails you
write
in
English
-
ancl
your
strengths
and
weaknesses
in
r,rrriting these:
You
should then
familiarize yourself
n
ith
the
Learning
journal
(pages 6
and
7).
You trre
asked
to refer
bach
to this
journal
at
the
cncl
of
errsry core
unit.
o
o
identify
and
prioritize your
immcdiate
Step
3
Work
through
the
units in
the order
that
and
luture
needs
lbr nrriting
e-mails;
detcrmine the order
in
n
hich
),ou
work
you
feel
is
most appropriatc to
your
needs.
through thc
core
units in
this book.
I
hope
you enjoy leairning n
ith this
book.
(-)
-<)
r -t---\
i
,/-
D
_)
Louise
Pile
Scries
editor and
aruthor
&bcut
{i:r. ;;,1gt6'i^
Louise
Pile has
cxlcnsi\e
Business
English teat'hing and tcacher-t.ni,,ring cxperient'e.
both in
the l.lK and abroad.
She
has
nrritten
and editcd
a
range
of
print
and
multimedia
Ian
gu
age-1earn
in
g
rnaterials.
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