fme-developing-emotional-intelligence.pdf

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Developing Emotional
Intelligence

People
Skills

Team FME
©
www.free‐management‐ebooks.com
2014

2
DEVELOPING
EMOTIONAL
INTELLIGENCE
Copyright Notice
©
www.free-management-ebooks.com
2014. All Rights Reserved
The material contained within this electronic publication is protected under
international and Federal Copyright Laws and treaties, and as such any
unauthorized reprint or use of this material is strictly prohibited.
You may not copy, forward, or transfer this publication or any part of it,
whether in electronic or printed form, to another person, or entity.
Reproduction or translation of any part of this work without the permission of
the copyright holder is against the law.
Your downloading and use of this eBook requires, and is an indication of,
your complete acceptance of these ‘Terms of Use.’
You do not have any right to resell or give away part,
or the whole, of this eBook.
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©
www.free-management-ebooks.com 2014
DEVELOPING
EMOTIONAL
INTELLIGENCE
3
Preface
This eBook explains how to develop your personal and social competencies
using the reflective cycle technique. This simple six-stage process can help
you to develop your emotional intelligence and become a more effective
manager.
You will learn:
•
What behaviors are involved in each of the four competencies
that make up EQ
•
How to examine your own behaviors in each area honestly and
objectively
•
How to use the reflective cycle technique to boost your own
emotional intelligence
•
How emotional intelligence can make team leadership easier and
more effective
•
How it can be applied to change management situations and to
resolving conflicts
Visit Our Website
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and checklists for managers are all available to download free of charge to
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We are adding new titles every month, so don’t forget to check our website
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www.free-management-ebooks.com 2014
3
4
DEVELOPING
EMOTIONAL
INTELLIGENCE
Table of Contents
Preface ........................................................................................ 3


Visit Our Website ....................................................................... 3


Introduction ................................................................................ 5


Self-Awareness .......................................................................... 9


Self-Management ..................................................................... 15


Social Awareness .................................................................... 24


Relationship Management ...................................................... 34


EQ, Communication, and Coaching ....................................... 37


Change, Conflict, and Leadership .......................................... 41


Summary................................................................................... 46


Other Free Resources ............................................................. 47


References................................................................................ 48


Appendix A – EQ Timeline ...................................................... 50


Appendix B – Emotional Intelligence Framework................. 51


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©
www.free-management-ebooks.com 2014
DEVELOPING
EMOTIONAL
INTELLIGENCE
5
Introduction
To successfully develop your own emotional intelligence you must be willing
to reflect on your own performance and behavior. This requires you to
review situations with an objective, honest, and open mindset. Unless you
are willing to ‘really’ see what you find, you will not be able to raise your EQ.
Relationship
Management
Self-
Awareness
Social
Awareness
Self-
Management
The four competencies that make up EQ are shown in the diagram above.
Your development starts with ‘self-awareness’ and moves around the
segments in a clockwise direction. This is an iterative process throughout
your whole career.
It is only by constantly reviewing your level of each EQ competency that you
will attain the recognition and reward you aspire to. The way you achieve
this is by using a simple technique called the ‘reflective cycle.’
This involves asking yourself a series of questions that focus on your
emotional state during a specific incident or event. This allows you to
identify what emotions you felt and to determine how appropriate they were.
Through this evaluation process you assess the level of impact your
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www.free-management-ebooks.com 2014
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