dificult conversations (1).pdf

(635 KB) Pobierz
Having Difficult
Conversations
with Britt Andreatta
Course Outline
Dear Premium Subscriber,
I am happy to provide you with this additional resource. To maximize the development of your leadership skills, I
recommend that you use this course outline in the following 3 ways.
1. Print out 1 copy to use for taking notes while you watch the course. Taking notes while listening further
increases your understanding and retention of the information.
2. After each video, add notes about some specific actions you can take to implement the strategies. Your
learning will be enhanced if you can ground each learning objective in your own personal experience. I
recommend focusing on two difficult situations – one professional and one personal.
3. Once you have watched the course, print out another copy to use as a way to test your knowledge. This
will further anchor the material in your memory.
Happy learning!
Warmly,
Britt
Chapter 1: Understanding Difficult Conversations
Video 1: What is a difficult conversation?
Definition:
List 2 professional examples:
1.
2.
List 2 personal examples:
1.
2.
Video 2: The matrix of difficulty
What are the 2 primary sources of difficulty:
1.
2.
Having Difficult Conversations
with Britt Andreatta
2 of 18
What are the 6 typical concerns people have about the other’s reaction:
1.
2.
3.
4.
5.
6.
What is the difference between low and high attachment?
Using the Matrix of Difficulty Diagram, map two for your own difficult issues.
Having Difficult Conversations
with Britt Andreatta
3 of 18
Video 3: When difficult conversations go badly
Jot down some notes about your observations about this interaction between Scott and Joe. What did you notice
about the exchange between them? Why do you think it went badly?
Video 4: The pathway to problems
Describe the 4 stages of when things go badly. List key elements.
Stage 1:
Stage 2:
Stage 3:
Stage 4:
What typically causes the tipping point?
Video 5: Four phases of successful conversations
Describe the 4 phases of successful conversations. List key elements.
Phase 1:
Phase 2:
Having Difficult Conversations
with Britt Andreatta
4 of 18
Phase 3:
Phase 4:
Which phase is the cornerstone to the process?
Chapter 2: The Build Up Phase
Video 1: Changing your tipping point
What are the two things you should know about the Build-up phase?
What is the difference between frequency and intensity?
How can you change your tipping point with frequency?
And with intensity?
Video 2: What’s underneath the situation
Describe the 4 levels of communication:
1.
2.
3.
4.
What is the value in using Chris Argyris’s method of looking for thoughts that were not said?
Having Difficult Conversations
with Britt Andreatta
5 of 18

Plik z chomika:

Inne pliki z tego folderu:

Inne foldery tego chomika:

Zgłoś jeśli naruszono regulamin