Using Y our Sybe x Electr onic Book T o realize the full potential of this Sybex electronic book, you must have Adobe Acrobat Reader with Search installed on your computer . T o find out if you have the correct version of Acrobat Reader, click on the Edit menu—Search should be an option within this menu file. If Search is not an option in the Edit menu, please exit this application and install Adobe Acrobat Reader with Search from this CD (double- click rp500en u.exe in the Adobe folder). Na vig a tion T o search, click the Search Query button on the toolbar or choose Edit >Search > Query to open the Search window . In the Adobe Acrobat Search dialog’ s text field, type the text you want to find and click Search. Use the Search Next button (Control+U) and Search Previous button (Control+Y) to go to other matches in the book. The Search command also has powerful tools for limiting and expanding the definition of the term you are searching for. Refer to Acrobat's online Help (Help > Plug-In Help > Using Acrobat Search) for more information. www .sybex.com Click her e t o begin using y our S ybe x E lec tr onic Book! Sear ch Navigate through the book by clicking on the headings that appear in the left panel; the corresponding page from the book displays in the right panel . San Francisco London PMP ® : Project Management Professional Study Guide Kim Heldman Associate Publisher: Neil Edde Acquisitions and Developmental Editor: Elizabeth Hurley Editor: Ronn Jost Production Editor: Kylie Johnston Technical Editors: Claudia M. Baca, Patti Jansen Book Designer: Bill Gibson Graphic Illustrator: Tony Jonick Electronic Publishing Specialist: Judy Fung Proofreaders: Dave Nash, Laurie O’Connell, Yariv Rabinovitch, Nancy Riddiough Indexer: Nancy Guenther CD Coordinator: Dan Mummert CD Technician: Kevin Ly Cover Designer: Archer Design Cover Illustrator/Photographer: Natural Selection Copyright © 2002 SYBEX Inc., 1151 Marina Village Parkway, Alameda, CA 94501. World rights reserved. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to photo- copy, photograph, magnetic, or other record, without the prior agreement and written permission of the publisher. Library of Congress Card Number: 2002100063 ISBN: 0-7821-4106-4 SYBEX and the SYBEX logo are either registered trademarks or trademarks of SYBEX Inc. in the United States and/or other countries. Screen reproductions produced with FullShot 99. FullShot 99 © 1991-1999 Inbit Incorporated. 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Manufactured in the United States of America 10 9 8 7 6 5 4 3 2 1 To Our Valued Readers: Sybex ® is excited to be publishing the PMP: Project Management Professional Study Guide , the first of its kind for the increasingly critical business area of project management. The “soft skills” covered are certainly different from the technical topics one usually finds in Sybex ® Study Guides, but the rele- vance of such skills to the world of IT and beyond will be immediately evident to all who peruse this invaluable book. Just as the Project Management Institute is committed to establishing measurable standards for certi- fying project management professionals, Sybex is committed to providing those professionals with the skills and knowledge needed to meet those standards. Our author and editors have worked hard to ensure that this PMP: Project Management Professional Study Guide is comprehensive, in-depth, and pedagogically sound. 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